REDROCK CUSTOMERS: AN UPGRADE TO OUR
CUSTOMER PORTAL IS COMING!
Update: Portal Upgrade Timeline
We want to give our customers more time to prepare, so we're moving our online portal upgrade to September 1, 2026.
We recognize our original timeline didn't give everyone enough notice, and we've heard that concern from many of you — thank you for speaking up. Pushing this date back lets us make sure the transition is as smooth as possible.
What this means for you:
- No action is needed right now. We'll share the exact portal downtime window and updated activation instructions as soon as they're finalized.
- Your service schedule, payment options, and account remain unchanged in the meantime.
- We'll notify you by email and update this page well ahead of the new date.
If you have questions, call us at (559) 665-7300.
We appreciate your patience as we work to make this transition easier for everyone.
RESIDENTIAL & COMMERCIAL SERVICES IN
Madera County
NEW RATES EFFECTIVE JULY 1, 2026
Please note: No Deposit is Required for Your Initial Online Service Sign-Up.
A Deposit and Resume Fee will be required if account is suspended due to non-payment.

ALL RATES LISTED ARE SUBJECT TO CHANGE







