AN UPGRADE TO OUR

CUSTOMER PORTAL IS COMING!

Update: Portal Upgrade Timeline

We want to give our customers more time to prepare, so we're moving our online portal upgrade to September 1, 2026.

We recognize our original timeline didn't give everyone enough notice, and we've heard that concern from many of you — thank you for speaking up. Pushing this date back lets us make sure the transition is as smooth as possible.

What this means for you:

  • No action is needed right now. We'll share the exact portal downtime window and updated activation instructions as soon as they're finalized.
  • Your service schedule, payment options, and account remain unchanged in the meantime.
  • We'll notify you by email and update this page well ahead of the new date.

If you have questions, call us at (559) 665-7300.

We appreciate your patience as we work to make this transition easier for everyone.


We're working behind the scenes to upgrade our system to better serve you. On August 1st, we're launching a new customer portal that will make it even easier to manage your account, pay your bill, and request services.

We're excited to announce an upgrade to our systems!

We're upgrading our systems to serve you better. Starting August 1, 2026, we're launching a new customer portal — powered by Navusoft — that makes it easier to manage your account, pay your bill, and request service. There will be a brief transition period while we make the switch; details on what to expect are below.

"What Do I Need to Do?"

Getting Set Up
Starting September 4, 2026, head to caglia-portal.navusoft.net or click "Get Started" below. Since this is a new system, click "Forgot or Reset Password" to set up your login for the first time.

Enter your email address or phone number, and click "Send Text Message" or "Send Email"

Enter the reset code received via email or text message and set your new password.

Once password is reset you will be able to login and have access to the new portal

Setting Up Your Wallet
Once logged in, click "Wallet" to review your payment methods. Your saved cards and bank accounts should already be there — if anything's missing, click "Add Wallet" and then choose "Credit Card" or "Bank Card". Enter your payment details and click "Save.

Making a Payment
Go to "Make a Payment" or "Pay Bill"

  • Review “Total Balance” for the total amount owed, or current charges for most recent invoice.
  • Select your saved payment method from the wallet or add a new one
  • Make Payment
  • Click "Process Payment" to complete your payment

Setting Up AutoPay

AutoPay ensures you never miss payment and avoid late fees and service shutoff


Click "Manage AutoPay".

Choose your timing (Enable Automatic Payments)

  • Select your payment method from the wallet
  • Hit Save to activate

Need Help? No Problem!

Get Help Online

Our new portal allows screen sharing to allow us to view your screen securely without sharing login credentials. This feature operates exclusively within the Navusoft application, ensuring that other browser tabs or external screens are not visible. A customer service representative will ask for your “Screen Share Code” to initiate a screen sharing session. To start, click on the ‘Share Screen” icon on the top right of the screen to get your code.

Get Help By Phone

We're available by phone to help you get your account started and update your settings.

Call Redrock

Frequently Asked Questions

We're upgrading our billing and customer portal system to Navusoft to give you a better, more reliable online experience — easier account access, clearer invoices, and improved notifications.

The portal will be temporarily down when the system launches in September. Exact dates will be provided closer to the launch date. 

Yes. After you activate your new account, you'll be assigned a new account number. Please use this number for any future payments or when contacting our office.

Use the same email address you currently have on file, then create a new password. If you ever need to reset it, use the "Forgot or Reset Password" link on the login screen — you'll get a reset code by text or email.

Yes — your saved payment methods and AutoPay settings will transfer automatically to the new portal. We still recommend logging in after September 4 to confirm your AutoPay schedule and payment method are set up the way you expect.

No. Your collection days and service levels stay exactly the same — this upgrade only affects the online account and billing system.

If you pay us through your own bank's bill pay service (rather than through our portal), update the payee account number to your new account number once you receive it, so payments aren't interrupted.

We're upgrading our billing and customer portal system to Navusoft to give you a better, more reliable online experience — easier account access, clearer invoices, and improved notifications.

You have 45 days to return items for a full refund, with or without a receipt. Items must still have their original tags.

Yes. After you activate your new account, you'll be assigned a new account number. Please use this number for any future payments or when contacting our office.

Use the same email address you currently have on file, then create a new password. If you ever need to reset it, use the "Forgot or Reset Password" link on the login screen — you'll get a reset code by text or email.

Yes — your saved payment methods and AutoPay settings will transfer automatically to the new portal. We still recommend logging in after August 4 to confirm your AutoPay schedule and payment method are set up the way you expect.

No. Your collection days and service levels stay exactly the same — this upgrade only affects the online account and billing system.

If you pay us through your own bank's bill pay service (rather than through our portal), update the payee account number to your new account number once you receive it, so payments aren't interrupted.

We're upgrading our billing and customer portal system to Navusoft to give you a better, more reliable online experience — easier account access, clearer invoices, and improved notifications.

You have 45 days to return items for a full refund, with or without a receipt. Items must still have their original tags.

Yes. After you activate your new account, you'll be assigned a new account number. Please use this number for any future payments or when contacting our office.

Use the same email address you currently have on file, then create a new password. If you ever need to reset it, use the "Forgot or Reset Password" link on the login screen — you'll get a reset code by text or email.

Yes — your saved payment methods and AutoPay settings will transfer automatically to the new portal. We still recommend logging in after August 4 to confirm your AutoPay schedule and payment method are set up the way you expect.

No. Your collection days and service levels stay exactly the same — this upgrade only affects the online account and billing system.

If you pay us through your own bank's bill pay service (rather than through our portal), update the payee account number to your new account number once you receive it, so payments aren't interrupted.